Then, use the Network assessment tool to verify that the network and network elements between the user location and the Microsoft network are configured correctly. Make sure that the user has Internet access.
If the code isn't listed here, see Why am I having trouble signing in to Microsoft Teams? If the code is listed here, follow the provided guidance to fix the error. If you use a federated sign-in provider such as Active Directory Federation Services (AD FS), verify the AD FS sign-in configuration by using the Microsoft 365 Single Sign-on Test in the Microsoft Remote Connectivity Analyzer.Ĭheck the error code on the Teams sign-in screen. If you still see an error when you try to sign in to Teams, go to step 3. However, if you find that the app is missing the latest update, follow the instructions to install it, and try again to sign in. The desktop app is configured to update automatically. Select the Settings and more menu next to the user's profile picture at the top right of the Teams window, and then select Check for updates.
If the diagnostic doesn't detect an issue, check whether the user's Teams client is running the latest update. If the diagnostic detects an issue that affects the instance of Teams on the tenant, follow the provided solution to fix the issue. If you want to perform the checks and fix the issue manually, follow these steps: Resolve the issue with SaRA Fix the issue manually
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